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How to Be the Answer When Somebody Asks a Machine

This entry is part 5 of 6 in the series How Buyers Find You
TL;DR: Your buyers are starting to describe their problem to a machine instead of searching, and getting one paragraph back with a few names in it. You cannot buy that position. What those systems look for is agreement across sources that do not appear coordinated, and your own website is one source that you wrote. A book produces records other organisations maintain, and those agree because they describe the same object.

Somebody with a problem you solve used to open a search engine, type a few words, and get ten links. They clicked two or three, formed an impression, and one of those pages might have been yours.

A good share of those people now ask a machine instead. They describe the situation in a sentence or two and get an answer back, written in prose, naming a handful of sources. Nobody scrolls a list. There is no page two.

That changes what you are competing for. It is no longer a position on a results page. It is whether your name appears inside a paragraph that somebody reads once and acts on.

The uncomfortable part is that you cannot buy that position and you cannot optimise a page into it the way people learned to optimise pages into rankings. The systems producing those answers are looking for something else entirely, which is whether a claim about you can be relied upon.

That is a different problem, and a book turns out to be unusually good at solving it. Not because a book ranks well, which it does not, but because of what a book produces in places you do not control.

Ask a machine the question your best client would have asked before they found you, and read what comes back.

What is the system looking for?

Claims it can stand behind.

A system assembling an answer is exposed if it says something wrong. So it favours assertions that appear in several places which do not look coordinated, and it treats a single source, however confident, as a claim, not a fact.

Your website is one source. It is authoritative about you in one sense and completely uncorroborated in another, because you wrote all of it and a machine knows that.

What settles a question is agreement between things you did not write.

What does a book produce that a website does not?

Records created by other organisations.

A published book generates a catalog entry, retailer listings, distributor data, and in many cases a library holding. Each of those is maintained by somebody else, using their own conventions, for their own reasons.

They agree with each other because they are all describing the same object. That agreement is exactly the shape a machine is looking for when it decides whether a claim is safe.

None of it is marketing. That is what makes it work.

Why does the subject matter more than the volume?

Because the system is trying to connect a person to a topic, not to count mentions.

Being widely mentioned makes you a known name. Being consistently mentioned in connection with one subject makes you the answer to a question about that subject, and only the second one produces enquiries.

A book does this better than a body of posts because it is one artifact about one thing with your name on it. Every record it generates ties you to that subject in the same way.

Somebody with forty articles across nine topics has spread the signal. Somebody with a book has concentrated it.

What can you check right now?

Ask the question your buyer would ask, and read the answer as evidence and not as a verdict.

Describe a situation instead of searching a term. Not ghostwriter, but something closer to how a person in trouble would phrase it. Then look at who gets named and what they are named for.

Run it two or three times and in more than one system. The answers vary, and the pattern across them is more informative than any single response.

What you are looking for is not whether you appear. It is whether the subject you want to own has somebody else attached to it.

What kind of book does this best?

One about a subject instead of about you.

A memoir generates the same catalog records as anything else, and it ties your name to your life and not to a problem somebody has. That is fine if the goal is legacy and it does nothing for the enquiry you want.

A book that names a problem and argues about it puts your name next to that problem in every record it creates. Somebody describing that problem to a machine is describing the thing your book is about.

The subject in the title does more work here than anything inside the book, because titles propagate into every listing and holdings record and the contents do not.

Where do most people go wrong?

They optimise the page they control and neglect the ones they do not.

It is a natural instinct. Your website is the thing you can edit today, so it gets the attention, and people spend months rewriting a services page while nothing exists anywhere else to corroborate it.

The other common error is spreading across subjects. Somebody with expertise in three areas writes about all three, and each one is diluted, and none is strong enough to attach.

Pick one. It feels like a sacrifice and it is the only thing that produces the result.

What does this look like when it works?

Enquiries that arrive already convinced.

Somebody who found you inside an answer has been handed your name by a system they were treating as neutral. That is not the same as clicking an ad or finding a page that was clearly written to sell to them.

The conversation starts differently. They are not checking whether you are credible, because something they trusted already said you were. They are checking whether you are available.

That is a small number of conversations and they convert at a rate nothing else in your marketing comes close to.

What if you are not in the answer?

That is the normal starting position and it is fixable slowly.

The work is unglamorous. One complete description of yourself on your own site that everything else points at. Consistent facts across every profile you control. Records generated by third parties, which is where a book does its heaviest lifting. Then time, because these systems are slow to update and slower to change their mind.

There is no fast version. Anybody selling one is selling a technique that will stop working, and the techniques that stop working tend to leave a mess behind them.

No, and treating it as a replacement is the common mistake.

A large number of people still search normally, and everything that made a page rank still matters for them. What has changed is that a growing share of the highest-intent enquiries, the ones where somebody is describing an actual problem, arrive through a machine that answers instead of lists.

Those are the people worth reaching, which is why this is worth attention even while the older channel still works.

What happens if you do nothing?

The subject gets attached to somebody else.

These systems settle. Once a name is reliably associated with a problem, that association gets reinforced every time it is repeated, and the reinforcement makes it harder to displace.

The person who ends up there will not necessarily be the best practitioner. They will be the one whose record was easiest to verify at the moment the association formed.

That is the argument for moving now instead of when it becomes obviously urgent. By the time it is obvious, the position exists and somebody is in it.

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Frequently Asked Questions

How do AI answer engines decide what to say about a person?
They favour claims that appear across several sources that do not look coordinated. A single source, however confident, is treated as a claim, not something to rely on.
Why does my own website not settle it?
Because you wrote all of it. It is authoritative in one sense and completely uncorroborated in another, and what settles a question is agreement between records you did not create.
What does a book produce that a website cannot?
Catalog entries, retailer listings, distributor data and library holdings, each maintained by a different organisation for its own reasons, all agreeing because they describe the same object.
Is being mentioned often enough?
No. Being widely mentioned makes you a known name. Being consistently mentioned in connection with one subject makes you the answer to a question about it, and only the second produces enquiries.
How do I check where I stand?
Ask a machine the question your buyer would ask, phrased as a situation, not a search term, several times and in more than one system, and look at who gets named and for what.
What kind of book works best for this?
One about a subject instead of about you. A memoir ties your name to your life, and a book that names a problem ties your name to the problem somebody is describing when they ask.
What is the most common mistake?
Optimising the page you control while nothing exists elsewhere to corroborate it, and spreading across several subjects so that none is strong enough to attach to your name.
How long does it take to change?
Slowly. There is no fast version, and the techniques that promise one stop working and leave a mess behind them.

📁︎ Marketing

🏷︎ Artificial Intelligence

📝 Disclaimer

The views and opinions expressed in this blog post are solely those of Richard Lowe and are based on personal experience and research. This content is for informational purposes only and should not be construed as professional legal, financial, accounting, or business advice. Always consult with qualified professionals before making important business or legal decisions. Richard Lowe is not a lawyer, accountant, or licensed professional advisor, and this content does not establish any professional relationship.

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