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The Consultant Who Wanted a Business Card

This entry is part 7 of 20 in the series What Your Book Is For
TL;DR: A consultant asked me for a book he could hand people. Not an argument, a credential. Something with his name on it that would sit on a desk and say he was serious. He got it, and nobody read it, and it did nothing for him. A book bought as an object is the most expensive business card ever printed.

You keep meeting people with less experience who get introduced as the expert. It happens at conferences, on panels, in the moment somebody makes an introduction and reaches for a description. Their name comes with a book attached and yours doesn’t.

So you decide to fix that, and what you go looking for is an object. Something with your name on it, a decent cover, a spine that says you took this seriously. Something you can hand across a table at the end of a meeting.

That instinct is reasonable and it produces a book with nothing inside it, because a book bought to be held gets written to be held. Nobody asks what it argues. Nobody asks what a reader does differently after finishing it. It gets written, printed, handed over, and put on a shelf.

I’ve watched this happen. A consultant who had been in his field a long time and was good at the work came to me wanting exactly that. He got it. It was well made and it did nothing for him, because the thing he was trying to buy wasn’t the thing that produces the result.

The competitors who were beating him didn’t have an advantage because a book existed with their names on it. They’d an advantage because somebody had read one, disagreed with part of it, remembered another part, and repeated that part in a room where nobody involved was present.

That’s the difference between a credential and an argument, and it decides everything downstream.

What does a book bought as a credential look like?

It looks like every other book, and that’s the problem.

A consultant came to me wanting something to hand people. He had been in the field a long time, he was good at the work, and he kept meeting younger competitors who were introduced as experts in rooms where he knew more than they did. He’d worked out that they’d books and he didn’t.

So he wanted the object. Something with his name on it that would sit on a desk and say he was serious.

That’s a reasonable instinct and it produces a book with nothing inside it, because a book bought to be held is written to be held. Nobody asks what it argues. Nobody asks what a reader does differently afterward. It gets written, printed, handed over, and put on a shelf.

Why does a book written as a credential fail?

Because the credential comes from being read, not from existing.

The younger competitors he was losing to didn’t have an advantage because a book existed with their name on it. They’d an advantage because somebody had read it, disagreed with part of it, remembered the part they agreed with, and repeated it in a room.

A book that nobody finishes produces none of that. It’s the same cover, the same page count, and the same author photograph, and it doesn’t do the thing the buyer wanted it for.

Which means the object was never the mechanism. The argument was.

What is the difference between a credential and an argument?

One says you’re qualified. The other says something a reader can disagree with.

A credential book explains your background, your method and your results. All true, all verifiable, and none of it gives a reader a reason to keep turning pages. It reads as a long profile.

An argument book says something specific about the world that somebody might contest. It picks a side. It tells a reader that a widely held belief in their field is wrong, and then it demonstrates why using work you did.

The second one still contains your background and your method. They arrive as evidence instead of as subject matter.

What question exposes which one you are buying?

What does a reader do differently after finishing it.

That question is unpleasant early and cheap early. If the answer is that they’ll think well of you, the book is a credential and it’ll underperform. If the answer is that they’ll change how they price a project, or run a meeting, or evaluate a vendor, there’s a book there.

Most people cannot answer it in the first conversation. That’s fine. The answer usually arrives in the interviews, in the middle of a story somebody is telling for a different reason.

What matters is that somebody asks before the money moves.

What does it cost to write a book with a real argument?

Something to defend, and that’s why people avoid it.

A credential book is safe. Nobody argues with a description of your background, so nobody can be wrong about it in public. The book comes out, people say congratulations, and nothing follows.

An argument book can be disagreed with. Somebody in your field will read it and think you’ve overstated a case, and occasionally they’ll say so where other people can see.

That’s the price and it’s the same thing as the mechanism. A book nobody can disagree with is a book nobody repeats, and repetition is the entire route from a book to a reputation.

How do you find the argument for your book?

From what you already say when nobody is recording.

Most people have one. It comes out in a meeting when somebody proposes the standard approach and you say why it won’t work here. It comes out at a conference bar. It comes out when a junior colleague asks how you decided something and the answer surprises them.

What it doesn’t come out in is your written material, because writing invites you to be balanced and balance kills it.

So the useful question isn’t what should the book argue. It’s what you already argue, repeatedly, in rooms, and have never written down.

How do you know whether the argument is strong enough?

Three tests, applied to the sentence.

Somebody competent could hold the opposite view. If nobody could disagree, it’s a description, not a claim.

You have evidence from work you did. Not research, not a study, something you watched happen more than once.

And acting on it changes something. A reader who accepts your claim does something differently next quarter. If the answer is that they think about it, the claim is too abstract to carry a book.

A sentence that passes all three has a book behind it. Most first attempts pass one.

Does the object have any value at all?

Yes, and it’s a second-order effect.

A book you can hand somebody at the end of a meeting is a real thing. It stays in an office. It gets picked up. It ends up on a shelf where somebody sees the spine two years later and remembers a conversation.

All of that works, and it works because the book is good. The physical object amplifies a book worth reading and it cannot substitute for one.

Buy the argument. The object comes with it.

What should you do before commissioning anything?

Write one sentence that somebody in your field could argue with.

Not a description of your expertise. A claim. Something that a competent peer might read and say they disagree, or that they’d never thought about it that way.

If you can write that sentence, you have a book and the rest is execution. If you cannot, you’re not ready, and paying somebody to write it anyway produces a well-made object that does what objects do.

Nothing.

Can you write a book before you have the answer?

Then the book is about the question instead of the answer, and that’s a legitimate book.

Somebody who has noticed a problem clearly and has a partial solution writes some of the most useful books in a field. They don’t pretend the matter is settled. They lay out what they’ve seen, where the standard approach breaks, and what they’re currently trying.

That reads as honest and it dates better than a confident answer that turns out to be wrong.

What doesn’t work is a book that’s neither a claim nor a question, which is the credential book again under a different description.

Frequently Asked Questions

Why do some business books do nothing?
Because they were bought as objects instead of arguments. A book written to be held gets written, printed, handed over and shelved, and nobody asks what a reader does differently after finishing it.
What is the difference between a credential book and an argument book?
A credential book explains your background, method and results, which reads as a long profile. An argument book says something a competent peer might contest, using your background as evidence and not as subject.
How do you tell which one you are about to commission?
Ask what a reader does differently after finishing. If the answer is that they’ll think well of you, it’s a credential. If they’d change how they price work or run a meeting, there’s a book.
Is a physical book worth having as a leave-behind?
Yes, as a second-order effect. It stays in an office and gets picked up years later, and that works because the book is worth reading. The object amplifies a good book and cannot substitute for one.
What should you do before hiring a ghostwriter?
Write one sentence somebody in your field could argue with. Not a description of your expertise, a claim. If you can write it you have a book, and if you cannot you’re not ready yet.
What does an argument book cost the author?
Something to defend. A credential book is safe because nobody can disagree with a description of a background, and a book nobody can disagree with is a book nobody repeats.
Where do I find the argument for my book?
In what you already say when nobody is recording. The thing you tell a meeting when somebody proposes the standard approach, which has never made it into your written material because writing invites balance.
Why do competitors with books get treated as experts?
Not because a book exists with their name on it. Because somebody read it, disagreed with part of it, remembered another part, and repeated that part in a room where they weren’t present.

📝 Disclaimer

The views and opinions expressed in this blog post are solely those of Richard Lowe and are based on personal experience and research. This content is for informational purposes only and should not be construed as professional legal, financial, accounting, or business advice. Always consult with qualified professionals before making important business or legal decisions. Richard Lowe is not a lawyer, accountant, or licensed professional advisor, and this content does not establish any professional relationship.

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