TechnologyNobody in the room called it digital transformation, because the term did not exist. We had a retailer running accounting, HR, and payroll on paper, a mandate to computerize all of it, and years later the industry invented a name…
CybersecurityOur PCI auditor looked at a legacy database connection we could not afford to rebuild and said: wrap it in a VPN. That sentence introduced us to mitigating controls, turned a six-figure project into a configuration change, and taught me…
CybersecurityI have to take gamified security tests to consult for companies, and I have rewritten the book on phishing, literally: KnowBe4's Cyberheist, twice, credited alongside Roger A. Grimes. The gap between those two kinds of training is the gap between…
TechnologyI ghostwrote a book built on the people-process-technology framework, and I had unusual material to test it against: my own transformations. Sorted honestly, every crisis that threatened them was a people problem or a process problem wearing technical clothing.
CybersecurityHe arrived to service the payment terminals, carrying replacements: our exact model, hacked to skim card data. What stopped him was not a firewall or a scanner. It was a policy simple enough to survive contact with a busy front…
TechnologyA DR plan is a set of precise claims about a specific environment. A transformation is the deliberate, wholesale changing of that environment. Put those two sentences together and you see the problem most transformation programs never address.
TechnologyLightning fried a computer room around me. Backhoes cut my DR links. A tabletop exercise with a truck bomb and an active shooter taught a room of professionals that half of them could not authorize anything. Twenty years of disaster…
CybersecurityFour to five months of interviews, C-suite down, mapping every policy to a named role. The project revealed something no framework document warns you about: the CFO did not know what segregation of duties was, and once he understood it,…
TechnologyPeople ask what our transformation covered, and the honest answer sounds like bravado: everything. Accounting to SAP, HR and payroll to SaaS, merchandising to a real system. The completeness was the hardest-won property of the program, and the point of…
CybersecurityThe PCI scan found L0phtCrack, a password cracker, sitting on one of our servers. We hunted it down expecting an intruder. We found our own consultant, who needed passwords to do his job and decided cracking them was faster than…
TechnologyWe were hunting for a machine during a disaster recovery effort. Systems were talking to it, work depended on it, and it was not in the server room. We found it under a user's desk in accounting, running decade-old software,…
CybersecurityThe fake UPS email arrived five minutes after my real eBay order, pixel-perfect, and I clicked it. Then the screen turned red: infection stopped, infection stopped, infection stopped. That is what layers are for, because the one filter that always…
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