The Water Kept Flowing When Nobody Was Watching
One question will tell you whether your AI agent project is going to work, and it takes an afternoon to answer. The question is not what the agent can do. It is what the agent is allowed to do when…
Series: The Operations Room
Current technology, argued on the merits, by someone who ran enterprise operations for 33 years. Each piece opens on something happening right now, makes the argument, and uses the career underneath it as evidence rather than as the subject. AI agents that never reach production, modernization nobody chose, hiring when the signals stopped working, resilience funded only after a disaster, and the vendor relationships that actually matter. Written for leaders at companies under a couple hundred people, where one person still holds the whole picture. Twice weekly, Tuesday and Friday.
