Digital TransformationIn 1980 a snow-locked water district faced a problem the era's technology could not solve: pumping stations cut off from central command for weeks each winter, with the water still needing to flow. The team built autonomous controllers in Pascal…
AI AdoptionAn edge case is any situation outside the pattern an AI was trained on, and the machine cannot handle it, because it has never seen the case and has no judgment to fall back on. The cost scales brutally: a…
Authority Through AuthorshipA cybersecurity book helps attackers only if you print the one wrong thing, the working exploit. You can write deeply about how attacks unfold and how to defend against them without ever handing over a usable map. The rule is…
AI AdoptionKlarna ran the most public AI rollout in business history: 700 customer service workers fired, replaced by an OpenAI chatbot, the CEO claiming AI could do every human job and pocketing $10 million in savings. Two years later he was…
AI AdoptionAdopting AI without breaking your business comes down to four moves: aim it at the boring, repetitive work that drains your people, not the judgment they are paid for; map the edge cases before you deploy; keep a human wherever…
Business BooksI sat through countless seminars and read hundreds of books on motivating people, and most of them missed the real secret. Some managers swore by money, others by quick praise. Over 33 years of leading teams I found the answer…
Authority Through AuthorshipI have ghostwritten 54+ books, most of them thought leadership books. The ones that attract clients share a structural pattern, and the difference is not writing quality, it is architecture. Here is the structure that produces results.
For Executives & ProfessionalsWhen a point-of-sale system fails across a retail chain, stores stop taking money and the calls start before you have even found the problem. I ran those systems at Trader Joe's for 20 years. In that world, mistakes are okay…
fiction writingThe smartest leaders I work with are often the worst communicators, and it is no accident: they built expertise so deep they forgot how to explain it to anyone who lacks it. They know everything and cannot make you care.…
For Executives & ProfessionalsWorking under constant surveillance, every move second-guessed, is the unmistakable feeling of a micromanager. Across 33 years I have worked for them and alongside them, and watched the damage: good people who stop trying, teams that grind down. Here is…
For Executives & ProfessionalsI was raised never to burn bridges, so for 33 years I stayed in jobs long past the point I should have left, enduring toxic bosses to protect contacts I would never use. When I finally walked, almost no one…
For Executives & ProfessionalsI spent 33 years in technology, twenty of them at Trader Joe's, building a career that looked successful from the outside. Then at 53 I walked away from all of it. That decision taught me more about happiness than three…
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