Most transformations fail, and they rarely fail for technical reasons. These articles cover why enterprise change efforts collapse, what separates the ones that work, and how leaders keep people at the center of a technology program.
Cloud ComputingIoT expertise is invisible by design, and invisible expertise wins nothing. Here is what an IoT book can be about, how ghostwriting handles deep technical material and NDAs, and who reads these books once they exist.
Digital TransformationIn finance, the first rule is diversification. The same rule applies to technology, and most companies are breaking it by betting everything on AI. Here is the case for spreading the risk.
Change ManagementNobody in the room called it digital transformation, because the term did not exist. We had a retailer running accounting, HR, and payroll on paper, a mandate to computerize all of it, and years later the industry invented a name…
Change ManagementNobody stood on a desk. The resistance was quieter and more durable: ledgers kept in bottom drawers, spreadsheets shadowing the new system, a steady preference for the world people knew. Underneath it all was a fear nobody said out loud.
AI WritingI have watched a workforce fear a new technology before, and I watched the fear dissolve. It did not dissolve because of reassurance, town halls, or enthusiasm campaigns. It dissolved because we retrained people, and training is the only answer…
Digital TransformationThe Gantt chart crescendos to cutover weekend, and the boxes after it say 'stabilization,' thin little boxes, drawn by optimists. Then you go live and discover what those boxes contain: weeks of triage, expectation management, and a system running on…
Digital TransformationWe were hunting for a machine during a disaster recovery effort. Systems were talking to it, work depended on it, and it was not in the server room. We found it under a user's desk in accounting, running decade-old software,…
Business ContinuityA DR plan is a set of precise claims about a specific environment. A transformation is the deliberate, wholesale changing of that environment. Put those two sentences together and you see the problem most transformation programs never address.
Digital TransformationThe migration budget covered the conversion, the cutover, the infrastructure, the testing. The real bill arrived afterward, by invoice: hundreds of SQL queries that had to be re-optimized for the new platform, by six specialist DBAs, over six months, on…
Digital TransformationFriday we were on the old platform. Monday we were on the new one, and it was buckling. We stood at the edge of a rollback with the whole company standing on a system that could not carry the load,…
Change ManagementI ghostwrote a book built on the people-process-technology framework, and I had unusual material to test it against: my own transformations. Sorted honestly, every crisis that threatened them was a people problem or a process problem wearing technical clothing.
Change ManagementPeople ask what our transformation covered, and the honest answer sounds like bravado: everything. Accounting to SAP, HR and payroll to SaaS, merchandising to a real system. The completeness was the hardest-won property of the program, and the point of…
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