BusinessThe most valuable product the firm I worked for ever sold started as two people fixing something on the side because a machine was slow and it bothered them. Nobody asked for it, nobody funded it, and nobody could have…
BusinessBooks die three ways, and none of them involves the draft. The client goes silent. The finished manuscript never comes out. The book publishes and nothing happens. All three were decided in the first conversation.
BusinessThe best hire I made in thirty-three years produced no story. The resume was accurate, the interview matched it, the background matched the interview, and the work matched all three.
BusinessFor 33 years I worked in enterprise technology, twenty of them running IT at Trader Joe's. Then I wrote 113+ books. Nobody predicts that line, and the pivot is the story. A crooked career is the book.
BusinessThe best job I ever had came from doing unglamorous maintenance work well for somebody who was watching without either of us thinking about it. No application, no resume, no search.
BusinessEvery transformation vendor sells alignment, and alignment is not for sale. I ran a company off paper and onto computers with hundreds of people across every department wanting different things, and no version of that project existed where everyone was…
BusinessIf your team has been stuck on the same problem for more than a few days, the fastest fix is usually to delete the work and start over, and almost nobody does it. I lost weeks to a bug that…
BusinessAn agency posted its production schedule: sixteen weeks, contract to finished book, broken out week by week. It answers three questions the sales call never gets to, and every one of them matters more than the total.
BusinessA coach hired me to write the book he could hand people who asked what his coaching was about. The goal shaped the writing, then the cover, then the promotion. A book with a job gets done well.
BusinessBefore you buy AI-branded anomaly detection, ask the vendor one question: what does it compute? If the answer is a baseline and a deviation from that baseline, you are buying a method that has worked since long before anyone put…
BusinessI wrote a book for working consultants. Professor Richard Makadok adopted it at Purdue University's Krannert School of Management. I never aimed it at a classroom. The specific book travels; the general one does not.
BusinessSoftware that keeps customer rules in code has a ceiling, and you find the ceiling at the worst possible time. Software that keeps them in a table has no ceiling at all.
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