For Executives & ProfessionalsWhen a point-of-sale system fails across a retail chain, stores stop taking money and the calls start before you have even found the problem. I ran those systems at Trader Joe's for 20 years. In that world, mistakes are okay…
For Executives & ProfessionalsI was raised never to burn bridges, so for 33 years I stayed in jobs long past the point I should have left, enduring toxic bosses to protect contacts I would never use. When I finally walked, almost no one…
For Executives & ProfessionalsI spent 33 years in technology, twenty of them at Trader Joe's, building a career that looked successful from the outside. Then at 53 I walked away from all of it. That decision taught me more about happiness than three…
GhostwritingPeople assume that writing 10,000 words a day means I never procrastinate. They are wrong. I have stalled on chapters and dodged manuscripts I knew would be hard. The difference is not that I avoid the pull; it is what…
fiction writingShow, don't tell gets repeated like scripture and understood like almost nothing. Said as though it is self-explanatory, it leaves writers knowing they should show but unsure how. Here is what showing actually means on the page, what telling looks…
AttentionI put my television in a closet and left it there for ten years. Friends thought I had lost my mind. What I gained was a decade of focus that produced more than 50 books and a business. Here is…
Critical ThinkingSomeone posts a stray apostrophe and a self-appointed enforcer arrives with more smugness than the error earned. But grammar correction is about context, and the corrector usually misses the point.
Vocabulary & Word ChoiceWriters live and die by word choice, and a larger vocabulary means more options, not bigger words. Here are twelve ways to expand yours, plus how vocabulary works for ghostwriters, across professions and regions, and in invented fictional languages.
HabitsBad habits start small and become automatic, but they are learned behaviors, which means they can be unlearned. Here are 32 places to start, plus the cue-behavior-reward loop that makes replacement actually stick.
EmergencySeptember 2017: the forecast confirmed Irma was coming straight for my corner of Florida, and we had days to get ready. I had ridden out storms before, but this one's numbers were ugly. Here are seven hard-earned lessons from preparing…
For Executives & ProfessionalsLife hands out no instruction manual, so I learned these the way most people do, the hard way, often face-down. Approaching another birthday, I have collected a few things worth passing on, equal parts wisdom, humor, and the occasional well-earned…
Critical ThinkingThe internet is full of free stuff, and none of it is actually free. Heinlein gave us the shorthand in The Moon Is a Harsh Mistress: there ain't no such thing as a free lunch. Things may look free, but…
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