BusinessSeptember 1, 2026
When a vendor has been working on your problem for a week without a theory, that is your signal to bring in somebody else. One firm spent a week on a slowdown that had stopped our business. A second firm…
BusinessSeptember 1, 2026
A tested system and a proven system are different things, and most companies say covered when they mean tested. I built a disaster recovery site over several years with no budget and no headcount, tested it regularly, and never once…
BusinessSeptember 1, 2026
If you cannot fill a technical role, the problem may not be your pay or your posting. I went looking for database administrators in the United States and nobody applied, which surprised me at the time.
BusinessSeptember 1, 2026
If you are the person who gets called every time something breaks, the problem is not your availability. The escalation logic lives in your head and nowhere else, so every call has to reach you. Writing that logic down on…
BusinessSeptember 1, 2026
The valuable half of an on-call schedule is the part where you are not on it, and that half only exists if the boundary is real.
BusinessSeptember 1, 2026
Modernization gets sold as an opportunity and it almost never arrives as one. It arrives as a bill, when a vendor stops supporting something or a platform can no longer be upgraded.
BusinessSeptember 1, 2026
Every platform purchase has a gap between signing and working, and nobody plans for what happens inside it. We bought enterprise middleware during a major migration, and while it was being implemented one of my programmers and his team wrote…
Behind the BookSeptember 1, 2026
The Death of Thinking is the diagnosis and this is the answer, following the same twelve people down the path they did not take. The practices are small, they compound, and they are what I do.
BusinessSeptember 1, 2026
Before you fund a project to modernize an aging system, find out whether the failures are coming from the software or from the hardware underneath it. We had an old system breaking constantly and running slow. Nobody rewrote a line…
BusinessSeptember 1, 2026
The first time you outsource a capability is usually the last decision you get to make about it. I built a private cloud, my team had no hours to learn the technology, so I hired a firm to run it.
GhostwritingSeptember 1, 2026
Steve Levinson spent a decade auditing the systems I ran at Trader Joe's, then endorsed Family Cybersecurity. That is what earned expertise looks like on a page, and why a technical book needs a writer who was in the room.
BusinessSeptember 1, 2026
The most valuable product the firm I worked for ever sold started as two people fixing something on the side because a machine was slow and it bothered them. Nobody asked for it, nobody funded it, and nobody could have…
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