Digital TransformationThe Gantt chart crescendos to cutover weekend, and the boxes after it say 'stabilization,' thin little boxes, drawn by optimists. Then you go live and discover what those boxes contain: weeks of triage, expectation management, and a system running on…
Digital TransformationFriday we were on the old platform. Monday we were on the new one, and it was buckling. We stood at the edge of a rollback with the whole company standing on a system that could not carry the load,…
CybersecurityClean machine A. While you are cleaning machine B, machine C reinfects A. We played whack-a-mole against a network worm that never got tired, and lost, until we stopped treating machines and started treating the network.
Business ContinuityThe system that worked yesterday would not come up today, and there were no logs to explain why, because the failure was the logging. We spent three days awake hunting an earthquake. The cause was a punctuation mark, and the…
Digital TransformationThe migration budget covered the conversion, the cutover, the infrastructure, the testing. The real bill arrived afterward, by invoice: hundreds of SQL queries that had to be re-optimized for the new platform, by six specialist DBAs, over six months, on…
Business ContinuityWe were hunting for a machine during a disaster recovery effort. Systems were talking to it, work depended on it, and it was not in the server room. We found it under a user's desk in accounting, running decade-old software,…
Business ContinuityA DR plan is a set of precise claims about a specific environment. A transformation is the deliberate, wholesale changing of that environment. Put those two sentences together and you see the problem most transformation programs never address.
Business ContinuityThe consultant's heroics got the disks back. Then came the part the first article only promised: bringing up applications that had been written on the assumption they would never stop. No restart procedures, no known states, dependencies documented in nobody's…
CybersecurityTesting is the hardest job in most IT departments and the place projects quietly die. After years in operations, the sheer lack of it still stuns me, shipped code that would not run, programs never tested at all. Real testing…
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