BusinessJuly 4, 2026
Friday we were on the old platform. Monday we were on the new one, and it was buckling. We stood at the edge of a rollback with the whole company standing on a system that could not carry the load,…
BusinessJuly 4, 2026
I ghostwrote a book built on the people-process-technology framework, and I had unusual material to test it against: my own transformations. Sorted honestly, every crisis that threatened them was a people problem or a process problem wearing technical clothing.
CybersecurityJuly 4, 2026
Lightning fried a computer room around me. Backhoes cut my DR links. A tabletop exercise with a truck bomb and an active shooter taught a room of professionals that half of them could not authorize anything. Twenty years of disaster…
CybersecurityJuly 4, 2026
A DR plan is a set of precise claims about a specific environment. A transformation is the deliberate, wholesale changing of that environment. Put those two sentences together and you see the problem most transformation programs never address.
CybersecurityJuly 4, 2026
The system that worked yesterday would not come up today, and there were no logs to explain why, because the failure was the logging. We spent three days awake hunting an earthquake. The cause was a punctuation mark, and the…
BusinessJuly 4, 2026
People ask what our transformation covered, and the honest answer sounds like bravado: everything. Accounting to SAP, HR and payroll to SaaS, merchandising to a real system. The completeness was the hardest-won property of the program, and the point of…
BusinessJuly 4, 2026
The Gantt chart crescendos to cutover weekend, and the boxes after it say 'stabilization,' thin little boxes, drawn by optimists. Then you go live and discover what those boxes contain: weeks of triage, expectation management, and a system running on…
CybersecurityJuly 4, 2026
We were hunting for a machine during a disaster recovery effort. Systems were talking to it, work depended on it, and it was not in the server room. We found it under a user's desk in accounting, running decade-old software,…
CybersecurityJuly 4, 2026
ILOVEYOU never encrypted a file or stole a password from us. It just sent mail, from hundreds of our machines at once, until our Exchange server ran out of disk space and died. Recovery took weeks, and it changed how…
CybersecurityJuly 4, 2026
Clean machine A. While you are cleaning machine B, machine C reinfects A. We played whack-a-mole against a network worm that never got tired, and lost, until we stopped treating machines and started treating the network.
CybersecurityJuly 4, 2026
The fake UPS email arrived five minutes after my real eBay order, pixel-perfect, and I clicked it. Then the screen turned red: infection stopped, infection stopped, infection stopped. That is what layers are for, because the one filter that always…
CybersecurityJuly 4, 2026
The PCI scan found L0phtCrack, a password cracker, sitting on one of our servers. We hunted it down expecting an intruder. We found our own consultant, who needed passwords to do his job and decided cracking them was faster than…
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