Twenty articles on adopting AI the right way. How to use it to amplify your people instead of replacing them, what breaks when companies get it wrong, and why the augmented human beats the replaced one every time.
The Augmented HumanAdopting AI without breaking your business comes down to four moves: aim it at the boring, repetitive work that drains your people, not the judgment they are paid for; map the edge cases before you deploy; keep a human wherever…
The Augmented HumanSix failure modes, six people, six industries: the marketer who shipped AI copy promising features that do not exist, the lawyer who cited a fake case, the novelist whose grief scene reads like a sympathy card, the consultant whose report…
The Augmented HumanAI is genuinely good at the work most people are bored doing, pattern-based, bounded, repeatable, low-stakes, easy to check afterward. Stop asking it to write your book or run customer service and start handing it the ten categories it actually…
The Augmented HumanAI hallucination is the polite term for a machine inventing facts and stating them with total confidence, citing studies that do not exist, misattributing quotes, missing dates by decades, all in clean authoritative prose. It happens on every model, repeatedly,…
The Augmented HumanAn edge case is any situation outside the pattern an AI was trained on, and the machine cannot handle it, because it has never seen the case and has no judgment to fall back on. The cost scales brutally: a…
The Augmented HumanKlarna ran the most public AI rollout in business history: 700 customer service workers fired, replaced by an OpenAI chatbot, the CEO claiming AI could do every human job and pocketing $10 million in savings. Two years later he was…
The Augmented HumanSix real questions clients ask me about AI, and exactly how I answer each, not hot takes, but the answers I have refined across hundreds of conversations with people about to spend a year and real money on a book.…
The Augmented HumanRetrain or be replaced, there is no third option. Every excuse you are giving yourself for not learning AI now is one a previous generation gave itself about the typewriter, the PC, the internet, and they were all wrong. The…
The Augmented HumanCustomer service is the most public AI failure category in business, and the failure mode never changes: executives hear AI handles 70 percent of tickets and read it as AI replaces the team. But the other 30 percent are the…
The Augmented HumanFour business decisions, two paths through each: replace fires the humans and hands the job to AI; augment keeps the humans and gives them AI for the boring parts. Same problem, opposite outcomes, every time. Replace saves money on day…
The Augmented HumanIn 1980 a snow-locked water district faced a problem the era's technology could not solve: pumping stations cut off from central command for weeks each winter, with the water still needing to flow. The team built autonomous controllers in Pascal…
The Augmented HumanThe doomers are wrong because AI already shipped and is not destroying civilization or your career. The hypers are wrong because it does not replace every task or save your business on its own. Both dramatic positions fail the same…
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