Enterprise IT is where scale changes every rule. These articles cover running large systems, the operational discipline they demand, and what two decades inside a corporate technology department teaches about keeping things running.
Contracts and AgreementsA big-name hosting vendor missed our payroll, and paying the penalty to leave was the cheapest fix we had. Here are the rules I took from years on the buying side of IT, from small vendors to exit clauses to…
Book MarketingI left a twenty-year career, could not get hired, and spent six months in silence because I had never built a profile. Then I hired the people who fixed it, and went to work for them.
Enterprise ITRemembering Rufus Caldwell, the first employee I hired at Trader Joe's. A thorough, well-liked IT pro with a laugh that filled the room. Rest in peace, friend.
Digital TransformationMost digital transformation advice assumes you build software. I ran it for a retailer whose actual business was selling things, which is harder and different in ways the advice ignores, your transformation competes with the real business for money and…
Digital TransformationThe hardest part of running technology was never the technology; it was that leadership spoke business while I spoke tech, and neither of us understood the other. I did not grasp how much that cost until the CEO of Trader…
Cloud ComputingDigital transformation is plumbing. The buzzword suggests a bold leap; the real work is infrastructure, one component at a time. I led enterprise transformations at a national retailer, and the method that worked was never a big bang, it was…
Becoming a GhostwriterBefore I wrote books for a living, I spent 33 years in enterprise technology. What those years taught me that I use on every ghostwritten book: translating experts, running long projects, controlling scope, keeping confidences and staying calm.
CybersecurityTesting is the hardest job in most IT departments and the place projects quietly die. After years in operations, the sheer lack of it still stuns me, shipped code that would not run, programs never tested at all. Real testing…
Enterprise ITHow twenty years at Trader Joe's built the foundation for my writing.
Career StoryThe September 30, 2019 class session: pivoting clients and billable research, the telemedicine million-dollar lesson, micromanagers and the heart-to-heart Richard once received, money trails and the SEC, the confusion technique, agenda enforcement, feelings-versus-data failure signs, and the consultant who rebuilt…
Career StoryTony Kay hosted Richard Lowe for a full hour on Authors First: the accidental start in computing, the Trader Joe's years, the leap into writing, disaster preparedness from lived experience, and the photography born from love and grief.
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