Digital TransformationBefore you fund a project to modernize an aging system, find out whether the failures are coming from the software or from the hardware underneath it. We had an old system breaking constantly and running slow. Nobody rewrote a line…
IT OperationsThe first time you outsource a capability is usually the last decision you get to make about it. I built a private cloud, my team had no hours to learn the technology, so I hired a firm to run it.
Digital TransformationThe most valuable product the firm I worked for ever sold started as two people fixing something on the side because a machine was slow and it bothered them. Nobody asked for it, nobody funded it, and nobody could have…
HiringThe best hire I made in thirty-three years produced no story. The resume was accurate, the interview matched it, the background matched the interview, and the work matched all three.
ConsultingThe best job I ever had came from doing unglamorous maintenance work well for somebody who was watching without either of us thinking about it. No application, no resume, no search.
Decision MakingEvery transformation vendor sells alignment, and alignment is not for sale. I ran a company off paper and onto computers with hundreds of people across every department wanting different things, and no version of that project existed where everyone was…
AIIf your team has been stuck on the same problem for more than a few days, the fastest fix is usually to delete the work and start over, and almost nobody does it. I lost weeks to a bug that…
AIBefore you buy AI-branded anomaly detection, ask the vendor one question: what does it compute? If the answer is a baseline and a deviation from that baseline, you are buying a method that has worked since long before anyone put…
IT OperationsSoftware that keeps customer rules in code has a ceiling, and you find the ceiling at the worst possible time. Software that keeps them in a table has no ceiling at all.
AIA resume and an interview tell you what someone says they can do. Neither one tells you what they can do. I found that out as a new manager with a vice president title and no interview training, on a…
ConsultingBefore you commission a technical assessment, find out what decision it is going to be used in. Honest engineers doing honest work can still produce a report that exists to strengthen somebody's position in a negotiation, and the outcome will…
CybersecurityA woman I barely knew called at 2:47 in the morning because ransomware had taken thirty years of family photographs. I knew within seconds there was nothing I could do, and worked until dawn anyway. The book that came out…
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