Running overnight coverage without burning people out: escalation that does not route through one person, rotations with a real boundary, and why the weeks somebody is not on call are the ones that matter.
IT OperationsIf you are the person who gets called every time something breaks, the problem is not your availability. The escalation logic lives in your head and nowhere else, so every call has to reach you. Writing that logic down on…
IT OperationsThe valuable half of an on-call schedule is the part where you are not on it, and that half only exists if the boundary is real.
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