Artificial IntelligenceIn 1980 a snow-locked water district faced a problem the era's technology could not solve: pumping stations cut off from central command for weeks each winter, with the water still needing to flow. The team built autonomous controllers in Pascal…
Digital TransformationMost digital transformation advice assumes you build software. I ran it for a retailer whose actual business was selling things, which is harder and different in ways the advice ignores, your transformation competes with the real business for money and…
Digital TransformationI ghostwrote three digital transformation books for executives, and it taught me what running transformations never did: each one did it completely differently, at Fortune 500 scale, agile and scrum where I had used waterfall, each with a methodology they…
Digital TransformationDo digital transformation in this order: people, process, technology. People first, always, asking what happens to each person, retrained, retired, moved where. Process next, where you often find the process is just broken and fixing it solves the problem with…
Digital TransformationThe hardest part of running technology was never the technology; it was that leadership spoke business while I spoke tech, and neither of us understood the other. I did not grasp how much that cost until the CEO of Trader…
Digital TransformationLegacy systems do not die because your roadmap wants them gone. I kept ancient ones alive for years, including a dead-vendor system on unmaintainable hardware with a database that existed nowhere else, no support, but it ran the business, so…
Digital TransformationMost digital transformations fail for an unglamorous reason: poor testing. Everyone checks whether the system works normally; almost nobody tests it under real load or watches what happens when it breaks. I saw systems go live with untuned queries that…
Digital TransformationDigital transformation is plumbing. The buzzword suggests a bold leap; the real work is infrastructure, one component at a time. I led enterprise transformations at a national retailer, and the method that worked was never a big bang, it was…
Digital TransformationYou installed WordPress and Elementor expecting simple, and walked straight into an advanced engineering course. Every tutorial promised easy; none mentioned the plugin conflicts, the mobile layouts that explode, the update that takes the site down. WordPress is a house…
Digital TransformationFive young developers came to a dim restaurant for career advice, brimming with confidence about microservices and cloud-native everything, and had no idea what was coming. Forty years of IT disasters teach you about Murphy's Law and how fragile everything…
Digital TransformationAI CEO Jennifer Bonine on the business case for diversity, social responsibility, and keeping technology human.
Digital TransformationTwo technology executives on cloud-first transformation, why the security argument is over, and modernizing in a crisis.
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