Technology only works when people use it: adoption strategies for new systems, why transformations fail at the human layer, and how to bring a workforce along instead of dragging it.
Digital TransformationI have watched a workforce fear a new technology before, and I watched the fear dissolve. It did not dissolve because of reassurance, town halls, or enthusiasm campaigns. It dissolved because we retrained people, and training is the only answer…
Digital TransformationNobody stood on a desk. The resistance was quieter and more durable: ledgers kept in bottom drawers, spreadsheets shadowing the new system, a steady preference for the world people knew. Underneath it all was a fear nobody said out loud.
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